Sometimes your website can appear to be down, but really isn't. Your ISP can have a hiccup, packet loss/ping problems and more. Check here to see for certain if it's up or down, before you decide what action to take.
Please fill the form fully and include all pertinent information in the body (Please Describe Your Issue In Detail: section) of the email as well in case we are not in the office. Try to provide all necessary details, you can never have too much information. Create only 1 ticket for your issue, multiple tickets will only delay our ability to respond.